Legal
Refund Policy
On this page
This policy explains when Rabbit Rank LLC (“Rabbit Rank,” “we,” “us” or “our”) refunds a payment, how to ask for a refund and how the money comes back to you. It covers every order you place with us in the Rabbit Rank app at app.rabbitrank.com, where you sign up, order and pay. It forms part of our Terms of Use.
At a glance
- Per-link orders (guest posts, link insertions and listicle slots): anything we can’t place is refunded in full. You never pay for a placement that didn’t happen.
- 12-month monitoring on per-link orders: a link that drops within 12 months is replaced free.
- Managed plans (Basic, Growth and Scale): a 30-day money-back guarantee, whether you pay monthly or buy a one-off bundle.
- To ask, email [email protected]. We reply by email within one business day.
Per-link orders
Per-link orders are guest posts, link insertions and listicle slots, bought one link at a time in any of our grades.
If we can’t place your link
If we can’t place a link you ordered, we refund what you paid for that link in full. This also applies if we decline an order before placing it. For listicle slots, we negotiate the top-5 position before you pay, so you know where you’ll appear before you’re charged.
Once your link is live
A link is delivered when it’s live and we’ve sent your placement report. Before we send it, we check that the link is dofollow, sits in the body copy of an indexed page, and points to your target URL with your anchor text. We don’t refund a delivered link. From then on, it’s covered by our 12-month monitoring instead.
If a link drops within 12 months
We monitor every per-link placement for 12 months after it goes live. If the link drops in that time, we replace it free, with a placement that meets the same grade and passes the same checks. A link has dropped if it’s removed, or changed so that it’s no longer a dofollow link to your target URL.
Replacement is how we keep this promise. A dropped link is replaced, not refunded. Free replacement doesn’t cover a drop you caused, for example if you change, redirect or remove your target page, or ask for the link to be changed or taken down.
If you change your mind
We don’t refund a per-link order because you’ve changed your mind once we’ve started work on it. If you need to change or cancel an order, email us as soon as you can.
Managed plans
Managed plans are Basic, Growth and Scale. You can pay for a plan monthly or buy it as a one-off bundle.
30-day money-back guarantee
Every managed plan comes with a 30-day money-back guarantee, on monthly plans and one-off bundles alike. If you’re not happy, email us within 30 days of your first payment for the plan, and we’ll refund that payment in full.
- Monthly plans: the guarantee covers your first month’s payment. It doesn’t start again when the plan renews.
- One-off bundles: the guarantee covers the bundle payment.
Cancelling or switching plans
Monthly plans run month to month, so you can cancel or switch plans anytime: email [email protected]. When you cancel, the plan doesn’t renew again, and it stays active until the end of the month you’ve already paid for. Apart from the 30-day guarantee, we don’t refund payments for months that have already started. One-off bundles never renew, so there’s nothing to cancel.
How to ask for a refund
Email [email protected] from the email address on your Rabbit Rank account, and tell us:
- what you ordered and when;
- the website it was for;
- what went wrong, or that you’re using the 30-day money-back guarantee.
We reply by email within one business day. If we need anything else to process your refund, we’ll ask in that reply. For the 30-day money-back guarantee, your email needs to reach us within the 30 days.
How you get your money back
We refund to the card or other payment method you paid with, in US dollars, the currency of our prices. We send approved refunds within 10 business days. Your bank or card provider may take a few more days to show the money in your account. If your payment method can’t accept the refund, we’ll agree another way with you by email.
Chargebacks and misuse
- Talk to us first. Please email us before you dispute a payment with your bank or card provider. Most problems are faster to sort out directly.
- Chargebacks. If you open a chargeback or payment dispute, we may pause work on your orders and your account until it’s resolved. Money your bank returns to you counts as your refund for that payment, so we won’t refund it twice.
- Misuse. We may refuse a refund if we see fraud or abuse of this policy, such as repeated orders and refund requests made to get work for free.
Your rights under the law
This policy doesn’t take away any rights you have under the law where you live.
Changes to this policy
We may update this policy from time to time. We’ll post the new version on this page with a new “Last updated” date. A change doesn’t affect a payment you made before it: that payment stays under the version that was in force when you paid.
Contact us
Questions about a refund or an order: email [email protected]. We reply by email within one business day.
Rabbit Rank LLC
#701 Tillery Street Unit 12-2508
Austin, Texas 78702
United States