The Globe and Mail

At RabbitRank, we are committed to providing our customers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our customers, protecting their personal information is one of our highest priorities. We respect and uphold individual rights to privacy as mandated by law. We know how important it is to protect your personal information and want to make every customer experience safe and secure. In keeping with that goal, we have developed this Refund Policy to outline our guidelines for the collection and use of personal information by RabbitRank.

Scope of the Refund Policy

This Refund Policy applies to all services offered by RabbitRank. Our policy specifically explains how we comply with the refund process, including the specific steps RabbitRank takes to protect your personal information.

Refund Eligibility

1. Non-delivery of the service: If we fail to deliver the agreed-upon services within the specified timeframe, you may be eligible for a refund. We understand that timely delivery is crucial in our line of work, and we strive to meet our deadlines. However, if unforeseen circumstances prevent us from delivering on time, we believe it’s only fair to offer a refund.
2. Service not-as-described: If the delivered service significantly deviates from the description provided at the time of purchase, you may be eligible for a refund. We take great care to ensure that our service descriptions are accurate and reflect what you will receive. If there’s a significant discrepancy, we’re here to make it right.
3. Irreparable issues with the service: Despite our best efforts, if we’re unable to rectify any issues with the service, you may be eligible for a refund. We pride ourselves on the quality of our services and our customer support, and if we can’t solve a problem, we believe it’s our responsibility to offer a refund.

Non-refundable Circumstances

RabbitRank does not honor requests for refund for the following reasons:

1. Change of mind: If you purchased our service and later change your mind, or you do not need it anymore, we cannot issue a refund. We believe in the value of our services, and we think you will too. It’s important to be sure of what you’re purchasing and why.
2. Purchase of a wrong service: If you purchased a wrong service, or you do not have sufficient expertise to use the service, we cannot issue a refund. We provide clear descriptions of our services to help you make the right decision. Please read these descriptions carefully before making a purchase.

Refund Process

To request a refund, simply email us at [email protected] within 48 hours of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Our dedicated customer service team will review your request and respond within 24 hours.

Refund Timeframe

Refunds are processed within 7 business days of the refund request approval. The refund will be issued to your original payment method. Please note that the reflection of the refunded amount in your bank account is contingent on your banking institution’s policies and may require up to 5 working days.

Changes to the Refund Policy

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Need help?

If you have any questions about our refund policy, please contact us at [email protected]. We’re here to help and aim to resolve any concerns you may have.